Features
TAILORED ATTENTION
Partnering with Glossol guarantees you outstanding service. No matter how much business you contribute, we treat every client with equal importance. Each customer is paired with a dedicated Personal Manager who acts as your primary point of contact for any questions. They can guide you through our range of services, options, and subscriptions, particularly if you are a newcomer. Furthermore, they are ready to assist with any issues regarding your account or orders. The best aspect is that this service is complimentary, and you will not face any charges for the excellent support provided by your Personal Manager.
Our goal is to reduce wait times and offer you a dedicated resource, enabling you to continue your activities with minimal disruption in the unlikely event of any issues. Our clients have reported high levels of satisfaction with their Personal Managers and the outstanding service they receive from these dedicated professionals.
Glossol wholeheartedly embraces innovative technology. We adopt, evaluate, test, and implement technology once it has proven beneficial to our clients. When understood and applied correctly, technology can offer tremendous benefits. If your organization isn’t fully engaged with technology, let us take care of the foundational work. There’s no need to be apprehensive about technology when you partner with Glossol. We will handle the technical details, even offering training for your team so you can enjoy all the advantages that technology provides.
In contrast to many fulfillment companies that are satisfied with just getting by, we aim for excellence! We integrate the latest technology and deploy cutting-edge solutions to excel in Order Fulfillment, ensuring our clients stay competitive. We utilize advanced tracking technology, along with next-generation business analytics and inventory management systems to provide our customers with a significant edge.
Moreover, we have taken a proactive approach to tackle potential challenges. We have developed contingency plans and Advanced Protocols that allow customers to set standing instructions for various scenarios. These strategies enable our warehouse and fulfillment teams to execute specific orders even when situations diverge from the original plan. This speeds up processing and improves the customer experience. We have streamlined technology, infrastructure, and processes to operate as a cohesive system, delivering the most efficient Order Fulfillment process available.
Ease of use
Adopting a new system can pose difficulties for any organization. However, Glossol offers the most versatile and user-friendly system on the market. Our intuitive interface and innovative training techniques will help your team become operational swiftly. Furthermore, our system is one of the most adaptable and accommodating, allowing for seamless integration with your existing system and other industry components (suppliers, vendors, carriers, supply chain management systems, and more).
You will be able to use our system for a variety of tasks: placing orders, tracking shipments, creating reports, managing inventory, interacting with stakeholders, processing returns/refunds, accounting, and more. Instead of managing several software solutions, you can achieve everything and beyond from a single, cohesive system.
OUR DEDICATION TO YOUR SUCCESS
We are dedicated to your business’s success and making sure your customers receive top-notch service. Our presence in this sector depends on your clients. If you don’t succeed, we won’t have your business. It’s also in our interest for you to thrive and expand so we can keep supporting you over time. Since our objectives are so intertwined, we consider your successes as our own.
You have a dedicated Personal Manager ready to assist you in getting started swiftly if you face any challenges. You can also contact our customer service team through phone, email, or chat whenever you require help. Utilize the resources available to you to serve your customers, expand your business, and make the most of your subscription benefits. We are prepared to go above and beyond to ensure your satisfaction.
SHARED EQUITY
We improve the concept of a Distributed Warehouse Network by introducing a novel idea – the Shared Inventory Stock model. In this framework, sellers of the same product will combine their stock, and when an order is placed, it will be fulfilled from the closest distributed warehouse to the customer. Even if the seller lacks inventory at that location, the order can still be processed as long as the corresponding item is part of the shared inventory at that site.
We will adjust inventory as necessary to ensure it accurately represents inventory data and accounting. The Shared Inventory Stock model offers a distinctive opportunity to handle orders at exceptional speed, frequently cutting down order fulfillment time to just a few hours instead of days.
We invite all our clients to consider participating in the Shared Inventory model. However, participation requires approval, and only a limited number of sellers will be accepted. We strive to uphold stringent quality control and will routinely evaluate your inventory quality and other participation criteria to assess your eligibility for the program.
If you are interested in becoming part of the Shared Inventory, please reach out to us today to discover more about the program. You can determine if this model will be beneficial for your business.
Glossol provides a branded product service. This means we work behind the scenes without revealing that we have fulfilled an order for you. We do not advertise our company to your business customers under any circumstances. You can choose complimentary, unmarked packaging materials, boxes, etc. If you want to promote your brand, you have the option to use your own branded boxes and/or packing materials for a small fee. We can also customize your orders to fit your specific needs.
ARE YOU AWARE?
Do you believe your business has untapped potential? If yes, let Glossol evaluate your company and offer advice on how to optimize it. We can help with expansion, improve your return on invested capital (ROIC), and analyze the business framework.
For a long time I wondered whether retail order fulfillment could be handled more efficiently. Working with Glossol proved that streamlining the process without breaking compliance is entirely achievable. Their team works with the kind of technology that makes the difference between a smooth operation and a chaotic one. What stands out most is how deeply they understand what retailers actually need — and how consistently they go beyond those expectations.
Any Hauk
Order-fulfillment bottlenecks were holding back the customer experience for the brand I oversee. As EVP, finding a dependable fix was non-negotiable. Partnering with Glossol gave us access to a fulfillment operation of genuinely high quality. Today I can sleep easy knowing every parcel arrives on schedule and in the right condition.
Kyle Andrew
A big thank-you to Glossol for helping us move faster across the board. The level of service they delivered during our marketing campaigns was outstanding, and I truly appreciate it. Their track record with Old Navy speaks for itself — errors were minimal and execution was sharp. When international shipping is on the table, these are the fulfillment partners I'd lean on.
Sonia Syngal
Glossol brings together logistics, fulfillment, order management, and customer support under one roof, and each piece is executed at a high standard. We were lucky to tap into that depth of expertise, and it showed in the results.
Til Chvatal
Thanks to Glossol's state-of-the-art fulfillment platform, we've been able to tighten up our operations significantly. The knock-on effect has been a stronger commitment to getting quality products into customers' hands — something we now do with far more confidence than before.
Annet Zueva
CLIENT SUPPORT
Glossol places a strong emphasis on after-sales support, customer service, and ensuring customer satisfaction. If you have any questions or require help with an order, please feel free to reach out to us. Our customer service team is available around the clock to ensure that both your business and your customers receive excellent support. You can contact us via phone, email, online chat, or our internal ticket system (please be aware that access to the internal ticket system is limited to customers with an active subscription).
(800) 830-4282
