Customer
Support
At Glossol, our primary focus is on helping businesses thrive. We understand that our success is directly linked to your accomplishments. With our objectives so closely aligned, you can trust that we will do everything in our power to guarantee your clients receive outstanding service.
We have compiled a list of common questions in the FAQ section. If your question isn’t answered there, please contact us by phone, email, or through our ticketing system, and we will be happy to help you.
STARTING
-
How do I enroll in one of your plans?
Signing up with Glossol is easy and quick. Simply fill out the form and choose a plan that fits your needs. As a new customer, your first two weeks are completely free. After that, if you want to change your plan, just contact us and we will help you customize it. -
What are your pricing options?
We provide several subscription levels. You can select our monthly plan or a pay-as-you-go alternative. The cost is based on the plan you choose and/or your usage (usage-based billing is applicable only for the pay-as-you-go option). You will always be notified of your charges beforehand. There are no hidden fees – EVER. -
What are these distributed warehouses I keep hearing about?
In essence, we operate an extensive network of warehouses throughout the country. When you opt for Order Fulfillment with us, we strategically place your stock close to your customers. When an order comes in, we fulfill it from the nearest warehouse to your customer. This method lowers shipping expenses while providing your customers with remarkably quick delivery. It’s the best of both worlds – it’s no wonder you’ve heard people talking about it!
SHIPPING
-
What is the minimum monthly order quantity needed for a business to enroll in your fulfillment plan?
There are no set minimum or maximum order limits for our clients. You can run your business as you wish, and we will fulfill your orders no matter the amount. -
My business deals with hazardous and/or fragile products. Am I able to join?
Definitely! We are experts in handling hazardous and fragile products. We have EPA certification and adhere to all local and federal laws regarding hazardous materials. We are excited to assist your business! -
What occurs if a shipment cannot be delivered for one of my customer orders?
If an order is returned as undeliverable, the carrier will return it to us. We will attempt to contact the customer and resend the order if possible. USPS may charge return shipping fees for undeliverable packages; other carriers might offer free returns for such items. -
On average, how long does it take for you to process an order?
Any order placed before 2 PM on weekdays will be processed the same day. Orders placed after 2 PM or on weekends will be processed the following business day. -
Can Glossol help our business with international shipping?
Yes! We specialize in international shipping and offer a range of shipping options at the best rates. We have the largest network of shipping carriers worldwide. -
What are your charges for packaging and/or shipping materials?
Absolutely nothing! That’s right! We offer free packaging and shipping materials for generic/unbranded boxes. However, if you choose to use your branded boxes, there will be additional fees.
SYSTEMS INTEGRATION
-
How can I find out if my website is compatible with the platform of Glossol?
Glossol offers a highly flexible, adaptable, and scalable solution that integrates well with most top eCommerce technologies. If your website is custom-designed, we will work alongside your developers to ensure the necessary connections are made for a smooth transition. -
What is the timeframe for the entire integration process?
Our IT team is committed to carrying out the system integration quickly and efficiently, ensuring your customers enjoy a seamless shopping experience. Generally, it takes a few hours to link your current system with ours, but our team will ensure there is no downtime, even during system updates. -
Am I obligated to use your software? What happens if I choose not to?
While we strongly encourage our clients to use our software, it is not mandatory. Many of our customers find our system beneficial as it offers a centralized platform for managing various facets of their business. Moreover, it features advanced AI and other analytical tools that make our system one of the most sought-after business utility solutions in the eCommerce industry.
ACTIVITIES
-
How often can I expect to receive an invoice?
We send invoices to our clients on a weekly basis. You will receive a system-generated notification when an invoice is sent out. -
What should I do if I find a mistake on my invoice?
Simply contact us by phone or email, and we will help you address your concern or correct any errors. We ask that you notify us within 30 days to resolve any billing discrepancies. -
What payment options are available for my bill?
You can pay using a U.S. bank account or a variety of cryptocurrencies, including Ethereum, Bitcoin, or Litecoin. -
If I choose to bundle packages for additional savings, will there be a fee for the bundling service?
No, we do not charge any fees for bundling packages. As you mentioned, it helps you save even more by lowering shipping costs. -
What kinds of discounts are available for customers?
We offer some of the most competitive rates in the industry. Additionally, various discounts are available to increase the value. Speak with your representative to ensure you are taking advantage of all the discounts that apply to you.
If your question goes unanswered, don’t hesitate to contact us and we will happily address any inquiries you may have.
ARE YOU AWARE?
Do you believe your business has untapped potential? If yes, let Glossol evaluate your company and offer advice on how to optimize it. We can help with expansion, improve your return on invested capital (ROIC), and analyze the business framework.
For a long time I wondered whether retail order fulfillment could be handled more efficiently. Working with Glossol proved that streamlining the process without breaking compliance is entirely achievable. Their team works with the kind of technology that makes the difference between a smooth operation and a chaotic one. What stands out most is how deeply they understand what retailers actually need — and how consistently they go beyond those expectations.
Any Hauk
Order-fulfillment bottlenecks were holding back the customer experience for the brand I oversee. As EVP, finding a dependable fix was non-negotiable. Partnering with Glossol gave us access to a fulfillment operation of genuinely high quality. Today I can sleep easy knowing every parcel arrives on schedule and in the right condition.
Kyle Andrew
A big thank-you to Glossol for helping us move faster across the board. The level of service they delivered during our marketing campaigns was outstanding, and I truly appreciate it. Their track record with Old Navy speaks for itself — errors were minimal and execution was sharp. When international shipping is on the table, these are the fulfillment partners I'd lean on.
Sonia Syngal
Glossol brings together logistics, fulfillment, order management, and customer support under one roof, and each piece is executed at a high standard. We were lucky to tap into that depth of expertise, and it showed in the results.
Til Chvatal
Thanks to Glossol's state-of-the-art fulfillment platform, we've been able to tighten up our operations significantly. The knock-on effect has been a stronger commitment to getting quality products into customers' hands — something we now do with far more confidence than before.
Annet Zueva
CLIENT SUPPORT
Glossol places a strong emphasis on after-sales support, customer service, and ensuring customer satisfaction. If you have any questions or require help with an order, please feel free to reach out to us. Our customer service team is available around the clock to ensure that both your business and your customers receive excellent support. You can contact us via phone, email, online chat, or our internal ticket system (please be aware that access to the internal ticket system is limited to customers with an active subscription).
(800) 830-4282
